The Twelve Steps and Traditions are guides for personal growth and group unity. The Twelve Concepts are guides for service. They show how Twelfth Step work can be done on a broad scale and how members of a World Service Office can related to each other and to the groups, through a World Service Conference, to spread Al-Anon's message worldwide.

1. The ultimate responsibility and authority for Al-Anon world service belongs to the Al-Anon groups.
2. The Al-Anon Family Groups have delegated complete administrative and operational authority to the Conference and its service arms.
3. The right of decision makes effective leadership possible.
4. Participation is the key to harmony.
5. The rights of appeal and petition protect minorities and insure that they be heard.
6. The Conference acknowledges the primary administrative responsibility of the Trustees.
7. The Trustees have legal rights while the rights of the conference are traditional.
8. The Board of Trustees delegates full authority for routine management of Al-Anon Headquarters to its executive committees.
9. Good personal leadership at all service levels is a necessity. In the field of world service the Board of Trustees assumes the primary leadership.
10. Service responsibility is balanced by carefully defined service authority and double-headed management is avoided.
11. The World Service Office is composed of selected committees, executives and staff members.
12. The spiritual foundation for Al-Anon's world services is contained in the General Warranties of the Conference, Article 12 of the Charter.